Shipping Policy

Shipping Information

Thank you for shopping with Kala by Ashi. Every creation is carefully prepared and packaged to ensure it reaches you safely.

Processing Time

As many of our products are handmade, orders typically require 3–7 business days for processing before shipment.

Custom orders may require additional time depending on the design and complexity.

Shipping Time

Estimated delivery times may vary based on location and courier services.

Typical delivery timelines:

• Metro Cities: 3–7 business days
• Other Locations: 5–10 business days

Please note that delivery times are estimates and may occasionally be affected by factors beyond our control.

Order Tracking

Once your order has been shipped, tracking information will be shared via email or the contact details provided during checkout.

Shipping Address

Please ensure that all shipping details are entered correctly. We cannot be held responsible for delays or delivery issues caused by incorrect address information.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery with photos of the package and product.